🚚 Shipping Policy — NovaGlowHQ

Thank you for shopping with NovaGlowHQ! 💖
We’re dedicated to getting your glow-up tools to you as quickly and safely as possible.

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🌎 Where We Ship

We proudly ship to the United States

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📦 Processing Time

All orders are processed within 1–3 business days after purchase.
Once processed, you’ll receive an email confirmation with your tracking number as soon as your order ships.

Please note: Processing times may be slightly longer during sales or high-volume seasons.

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🚀 Estimated Delivery Times

We partner with trusted global carriers (ePacket, AliExpress Standard Shipping, USPS, and others) to ensure reliable delivery.

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💸 Shipping Costs

• Free Shipping on all orders

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🔎 Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to view real-time updates.
You can also track your order anytime using the “Track My Order” page on our website.

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⚠️ Delayed or Lost Packages

Occasionally, international shipments may experience delays due to customs or carrier issues.
If your order hasn’t arrived within 30 business days, please contact us at novaglowhq@gmail.com — we’ll help locate or replace your order.

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🏠 Wrong Address Disclaimer

Please double-check your shipping address before completing checkout.
If you made an error, contact us immediately at novaglowhq@gmail.com — we’ll do our best to update it before your order ships.

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🔁 Returns Due to Shipping Issues

If your package is returned to us because of an incorrect or incomplete address, the customer will be responsible for reshipping costs.

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💬 Questions?

If you have any questions about shipping or tracking your order, our support team is happy to help:
📧 novaglowhq@gmail.com

Thank you for choosing NovaGlowHQ — where beauty meets simplicity ✨